Refund and Exchange Policy
At [MJ LEATHERS], your satisfaction is our priority. We want you to have complete confidence in your purchase. Please read our detailed return and exchange policy below:
Returns & Refund:
- Eligibility: If you receive a product that is Incorrect item, damaged or defective product, color mismatch, description or image discrepancy, missing items, you are eligible to return the item.
- Return Process: To initiate a return, please reach out to our customer service team via email at support@mjleathers.com or call us at 0302-7444901 or whatsapp 0308-0011165. Once we receive your request, we will arrange for a courier rider to pick up the parcel from your doorstep at no additional cost.
- Inspection and Refund: After we receive the returned product, our team will inspect it to verify the issue. If the reason for the return is valid, we will process a refund to your original payment method within 2 business days.
- Rejection: If your return is rejected, we will deliver the same product to your address within 3 to 5 working days.
Exchanges:
- Eligibility: If you receive the wrong product, you are entitled to an exchange for the correct item.
- Exchange Process: To request an exchange, contact our customer service team at support@mjleathers.com or call us at 0302-7444901 or whatsapp 0308-0011165. We will send a courier rider to collect the incorrect item and deliver the correct product to you within 3 to 5 working days.
- Charges: There are no additional charges for returns or exchanges.
Important Note: Please be aware that returns due to a change of mind are not accepted under our policy. We only process returns for issues related to product accuracy, damage, or defects.
We are dedicated to providing you with a smooth and satisfactory shopping experience. If you have any questions or need further assistance, our customer service team is ready to help.
Thank you for choosing [MJ LEATHERS].